Patient communication...

Below is a link to an article I found interesting about patient communication. We had a few lectures about communication skills when in dental hygiene school, but life experience was the real teacher. I thought the article made some good suggestions about patient dialogue as well as explaining the use of body language. If I had a dollar for every time a patient asked about insurance coverage, I'd be a rich woman! I feel good communication skills are a wonderful asset for a RDH.
Here's the link- patient communication article- enjoy!